Shipping policy
Every piece is made by hand in my studio in Copenhagen and shipped from Denmark.
When your order ships
- Ready to ship – pieces in stock are dispatched within 1–3 working days.
- Made to order – pieces are made by hand for you and dispatched within 2–3 weeks.
Each product page shows whether the piece is ready to ship or made to order. If your order contains both, it ships together when everything is ready. You will receive an email with tracking as soon as your order is on its way.
Shipping costs
| Destination | Method | Price | Delivery time after dispatch |
|---|---|---|---|
| Denmark | Parcel shop | Free | 1–3 working days |
| Denmark | Home delivery | Free | 1–3 working days |
| Europe | Tracked standard | €15 | 3–7 working days |
| Rest of the world | Tracked international | €30 | 5–12 working days |
Prices are shown in your local currency at checkout. Delivery times are estimates from the carrier and may vary.
Pickup in Copenhagen
You can collect your order free of charge from Eskildsgade 62–64, Vesterbro, Copenhagen. Choose “Pickup” at checkout. We will email you when your piece is ready (usually 2–4 days, or when a made-to-order piece is finished) and arrange a time with you.
Where we ship
Denmark, all EU countries, Norway, Switzerland and the United Kingdom, as well as the United States, Canada, Australia, New Zealand, Japan, Hong Kong, Singapore, Malaysia, the United Arab Emirates and Israel.
Customs and import taxes
Orders within the EU are shipped from Denmark with VAT included, so there are no customs fees.
For orders outside the EU (including Norway, Switzerland and the United Kingdom), customs duties, import VAT and carrier handling fees may be charged by your country on delivery. These are not included in the price and are paid by the recipient. Please check your local import rules if you are unsure.
Changes and cancellations
If you want to change or cancel your order, email dominika.kaman@gmail.com as soon as possible. Before the order ships, we can usually change or cancel it and refund you in full. After it has shipped, you can still use your 14-day right of withdrawal – see our refund policy.
Lost or damaged parcels
Ceramics are packed carefully, but if anything arrives damaged, lost or late, email dominika.kaman@gmail.com with your order number and a photo of the damage, and we will sort it out with you.